Difficult to schedule for a call center with a high employee turnover rate? Tricky to keep track of when your employees really work? Not any longer.

Call centres need to be able to adapt, respond and scale instantaneously, that’s why an increasing number of call centres are using workforce management software to improve productivity, meet their customers’ needs and save costs.

A call centre schedule can take a manager many thankless hours to get right. With Quinyx, you can optimise your schedule at the click of a button, communicating with all your staff instantly and making sure you always have the right people in the right place at the right time.

Forget spreadsheets, Quinyx will change the way you run your call centre.

Schedule

    With Quinyx, scheduling is a snap - with a click of a button you get a schedule that is optimised for your call center.

  • Save money and free up time with scheduling at the click of a button
  • Reduce the risk of incorrect schedules
  • Your staff can access their schedule via their mobile phones

    Full feature list

  • Full feature list

    Task

      With Quinyx you create to-do lists quickly and smoothly.

    • Minimise the risk of key controls being missed
    • Right documentation upon inspections
    • Schedule tasks to times of low call frequency
    • Your staff see task list directly in their phone

      Full feature list

    • Full feature list

      Time

        When employees time report via their phone or via a terminal in the call center, a flawless payroll report is only the click of a button away.

      • Integration with scheduling provides quick and seamless management of absence
      • Instant overview of the costs and hours worked, both in real-time and in reports
      • Automatically prepared and flawless salary files

        Full feature list

      • Full feature list

        Budget

          Keeping every pound in check

        • Follow up and compare different budget variables against outcomes
        • Create optimised schedules based on budgets
        • Increased cost control for staffing

          Full feature list

        • Full feature list

          Forecast

            Your binoculars towards the future

            Integration with other Quinyx modules provides an excellent tool to optimise the the profitability of your calling operations.

          • Optimised schedule when scheduling is based on forecasting
          • Integrate with Quinyx project module to automatically calculate the need and allocate resources

            Full feature list

          • Full feature list

            Communication

              Straightforward communication with your staff

            • Receive and manage leave absence applications, sick leave and vacations
            • Automatic update of schedule upon changes in staff availability
            • Easy follow-up via all communication with staff being gathered in once place
            • Your staff can communicate directly via their mobile phones

              Full feature list

            • Full feature list

              Full feature list

              Hardware

              Time punching has never been easier with Quinyx WebPunch 3.0. With our versatile interface you can combine the best hardware for your organisation and follow up presence reports, absences as well as important analytics.

              Find out more

              What's new?

              Helpful Blog Posts & Quinyx Music