Every day I have the privilege to meet with senior CIOs, HR Directors and CFOs at leading organisations. Over the past few years I’ve followed and participated in numerous IT-transition projects and have seen IT-landscapes ranging from those which are fully on-premise to organisations who have successfully transitioned to cloud.
All executives running large organisations face a great challenge when it comes to cloud transition, especially when it comes to prioritising which applications to move first as everything cannot be moved at once. The key is, of course, to prioritise the applications where cloud enables most value, and creates benefits for the business and its employees.
Your Workforce Management applications need to have a high priority in this transition because the underlying process can be greatly improved and transformed in a cloud environment, here’s why:
Mobile has transformed Workforce Management by enabling employees to be a part of the scheduling process, and you need to have a true cloud solution to deliver a compelling mobile app offering to your end-users. Try connecting mobile apps to your local installations and you’ll soon realize it’s a mess that will eat maintenance and support from your dev team.
Your Workforce Management application is a company wide application. Everyone in the organisation, ranging from head-office to regional managers, unit managers regular employees and of course also part-timers, will interact with it . Consider in comparison the General Ledger which is pretty much a Finance-only application. By moving the WFM-application to the cloud interaction from all parts of the organisation gets easier.
Utilising Big Data to optimise your WFM-process has just started to take off. This feature-set will be a game changer that can provide surprising insights that may change the way you run your business. Customers who, for the first time, make cross-region analysis of their labour data can find very interesting trends. You need to be in the cloud to be able to make this happen.
Workforce Management is often the first application where employees need to be registred, having it in the cloud enables minute-quick enrollment even in distributed organisations that helps expedite on-boarding.
It’s simply not possible to utilise and schedule resources between regions and units on a solution that has a local database for each unit. When running a large flexible organisations this type of feature can save millions.
In summary, if your WFM-solution is not already in the cloud, try to move it as soon as possible. Other solutions that need to be prioritised are HR, CRM and LMS. Solutions that can wait, depending on architecture, are General Ledger, Invoicing and Point of Sale.