Buy or Build - Workforce Management Software: Dream or Nightmare?
For most businesses, large and small, labor is often their #1 cost, but when optimized, it can also be their most valuable asset. So no wonder you might have asked yourself "what if we build our own WFM tool?" and "what if we could fully control the process of employee scheduling through our own platform? It's hard to argue, but while it may look like a dream, building your own WFM tool could easily turn into a nightmare.
In this short paper, we've interviewed three product managers at Quinyx. With years of experience in Workforce Management software, they share their thoughts, experiences and challenges when it comes to building, maintaining and scaling a system.