Retail: State of The Hourly Workforce - North America 2022

As the nation’s largest private-sector employer, retail supports more than 1 in 4 U.S. jobs — in other words, an astonishing 52 million working Americans!

In our annual State of the Hourly Retail Workforce, we polled 600 retail hourly workers and managers - the results highlight some great opportunities for retailers to improve employee satisfaction, productivity, and ultimately retention by providing stable and flexible schedules, safer working conditions.

Highlights from the report:

  • Employee retention is 3x worse in retail than in other industries. 

  • 35 % indicated they'd rather have a flexible schedule than higher pay.

  • 65% went to work sick this past year because they couldn't afford time off. 

The report covers insights on: 

  • How to attract and retain on hourly workforce

  • Achieving compliance across every retail location

  • The issues with manual employee scheduling and how to solve it 

  • How to manage an hourly workforce flirting with the gig economy

Download the report now