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The WFM Show

Rethinking the way forward in retail |
Retention & Operational agility 

In this episode of The WFM Show, we’ll be sitting down with Tristan Rogers, founder and CEO of Concrete (acquired by Quinyx). 

Together we’ll discuss frontline employee retention, how to turn your retail associates into brand ambassadors, and how to drive greater operational agility. Plus, we’ll dig into which areas you may be overlooking the value your employees bring to the table—and how using the right tech can increase employee engagement and retention. 

 

What you’ll learn: 

  • Why operational agility should be at the top of your priority list
  • The benefits of turning frontline employees into brand ambassadors 
  • Our view on where you may be going wrong in managing your hourly workers 
  • What your employees really want and how tech can enable you to meet their needs while increasing business outcomes

 

About Tristan Rogers 

Tristan is the founder and CEO of Concrete. Tristan launched Concrete in 2003 with the vision of helping retail brands to better manage their operations across their owned-stores, franchise, and wholesale partners. Since then, Concrete has grown to become an international leader in task management, and store communication tools for the retail sector—with clients including Justice, L’Oreal, Vans, and Tiffany & Co.

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