The WFM Show

Workforce Trends and Predictions 2022, featuring Forrester 

According to, "Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond." This translates directly to the way organizations manage their workforce.

In this special edition of the WFM Show, guest speaker Betsy Summers, Principal Analyst on the Future of Work at Forrester will discuss what those shifts are, as she breaks down the top upcoming workforce and WFM trends for us.  

Featuring Besty Summers (1)-1

What you’ll learn: 

  • What critical workforce trends to closely watch in 2022.
  • How to gain an innovative advantage and match the future of work.
  • Why employee engagement helps drive your business success.
  • What strategies and best practices to use to improve employee retention.
  • How to boost employee productivity to achieve your goals. 


About Betsy Summers: 

Betsy Summers is a principal analyst on the Future of Work team, specializing in human capital management (HCM). With a wide range of HCM experience including research, strategy, design, and delivery, Betsy has been both a practitioner and a strategic partner to heads of HR, talent, and learning.

At Forrester, she helps leaders in employee experience, talent management, HR, and IT connect talent strategy to business outcomes and ultimately to vendor and technology selection. 

About Forrester: 
Forrester helps business and technology leaders use customer obsession to accelerate growth. 

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