According to Forrester.com, "Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond." This translates directly to the way organizations manage their workforce.
In this special edition of the WFM Show, guest speaker Betsy Summers, Principal Analyst on the Future of Work at Forrester will discuss what those shifts are, as she breaks down the top upcoming workforce and WFM trends for us.
What you’ll learn:
Betsy Summers is a principal analyst on the Future of Work team, specializing in human capital management (HCM). With a wide range of HCM experience including research, strategy, design, and delivery, Betsy has been both a practitioner and a strategic partner to heads of HR, talent, and learning.
At Forrester, she helps leaders in employee experience, talent management, HR, and IT connect talent strategy to business outcomes and ultimately to vendor and technology selection.
Forrester helps business and technology leaders use customer obsession to accelerate growth.