Lindex invests in better customer and employee experience with Quinyx

Lindex, one of Europe’s leading fashion retailers, is implementing Quinyx as their Workforce Management solution. Lindex has a global online presence, and 460 stores in 18 markets across Nordics, Baltics, Central and Southern Europe and the UK.

Before acquiring Quinyx, Lindex’ store managers spent a lot of time on planning and managing staff schedules. Their WFM system was difficult to use, hence most of the communication among the staff was manual. “We had printed schedules and post-its and we texted and called each other”, said Denise Maroun, Store Sales Manager in Södertälje, Sweden.

Lindex needed a new WFM system that would make their workforce management more efficient and flexible. They were looking for a solution that would be designed for retail and able to take e.g. local labor law compliance automatically into account.

“We were looking for a partner that has experience in implementing the system into all markets where we have physical stores”, said Helena Kamph, Lindex Country Manager in Sweden. 

In addition, improving the employee experience and internal communication was a high priority: “We put a lot of emphasis on user-friendliness when choosing our workforce management partner. Having a mobile app for our employees for seamless communication both ways was on top of our list”, noted Therese Blom, Sales Channels Operations Manager at Lindex.

Lindex found what they needed in Quinyx.

“Quinyx is efficient, flexible and easy to use”, Helena Kamph said. “We expect Quinyx to decrease the amount of manual work, and to improve our internal communication and employee experience”, she continued.

Ulrika Andrén, Lindex Store Sales Manager in Sweden, agreed and added that the improvement has already been evident: “I really appreciate that everything’s gathered in one place in the app. It’s more flexible, more intuitive, and just an easier way to work.”

“Quinyx allows for us to focus on what matters the most, which is providing our customers an excellent service", summarized Helena Kamph.