Support

Below are the FAQs that can help you who are Quinyx users. If you are a support contact you may log in to our support portal.
011-help

My account and password

How do I change or reset my password?

Getting started with Quinyx

How do I download the app?

To download the Quinyx App, go to AppStore or Google Play and search for Quinyx. Download the app called “Quinyx Mobile”

How do I login to Quinyx?

You can access Quinyx using the mobile app, or by Employee portal using a computer.

Mobile App: see here

Employee portal via a computer: see here.

My Schedule

Where can I see my schedule?

You can see your schedule either in the Quinyx mobile app or in the Employee portal on a computer.

 

Mobile app

See here.

 

Employee portal via a computer

See here. 

Why can’t I see my colleague’s shifts in the mobile app?

How can I add a Leave application?

Mobile app

See here.

Employee portal via a computer

See here.

How can I delete a leave application?

You can easily delete an application for leave in the Quinyx mobile app or on your computer that has not yet been approved by your manager.

Mobile app

See here.

Employee portal via a computer

See here.

How can I give away or swap a shift?

Mobile app

See here.

 

Employee portal via a computer

See here.

How can I apply for extra shifts?

You can sign up for unmanned shifts in the Quinyx mobile app or in the employee portal from a computer. A yellow dot in the calendar indicates that there are unmanned shifts.

Mobile app

See here.

Employee portal via a computer

See here.

Can I un-book a shift?

You can un-book a shift request that has not yet been handled.

Mobile app

See here.

On your computer through the employee portal

See here.

Punching and attesting time

How can I punch in/out and attest (approve) my time?

If enabled in your organisation, you can punch in via Quinyx mobile app or Webpunch. Do you have deviation reporting? In that case you won’t be able to punch, since a punch is automatically generated when your shift is created.

Mobile app

See how to punch in and out.

See how to approve your time.

 

Webpunch

A user with admin access needs to login with their login credentials before you can punch in.

  1. If the browser is not yet open, open it and go to https://app.quinyx.com/webpunch3/#/login
  2. Enter your badge number/ID and click on “Punch in”

Couldn't find what you are looking for?

Access our helpdocs or get in contact with a Quinyx superuser within your company!