NRF on-demand

How Kendra Scott scaled retail operations without sacrificing the associate experience

Hear how Kendra Scott moved from spreadsheets to AI-driven workforce management to reduce scheduling time, improve labor efficiency, and better support frontline teams as the business scaled.

In this session, you’ll learn how Kendra Scott:

  • Reduced schedule creation from hours to minutes using AI-driven scheduling
  • Protected customer experience and compliance with skill-based scheduling
  • Turned improvements in associate experience into measurable business impact

 

Empowering Retailers with Smarter Workforce Management (1)

Why this session matters

As retailers grow, workforce decisions become harder to manage – and more critical to get right. Manual scheduling and spreadsheet-based planning may work at small scale, but they quickly break under the pressure of expansion, operational complexity, and changing employee expectations.

In this on-demand session, Aaron Locke, Head of Retail Planning, Asset Protection & Labor at Kendra Scott, joins Laurence Painell, Chief Product & Technology Officer at Quinyx, to share how Kendra Scott transformed scheduling, labor planning, and frontline execution as it scaled to hundreds of stores.

Rather than focusing solely on cost control, the conversation explores how smarter workforce decisions can support both business performance and the associate experience.

 

8.5%

An 8.5% efficiency gain in total labour spend in the first full year after rollout, achieved while Kendra Scott continued to grow its store footprint and launch new retail concepts.

Empower and engage your staff-1

Take a tour

Take a self-guided tour of Quinyx’s AI-powered workforce management platform and see how leading retailers are using scheduling, forecasting, and optimization to improve both performance and employee experience.

Continue the NRF conversation

Whether you joined us at NRF or are catching up on-demand, explore how Quinyx helps retailers move beyond manual processes and build smarter, more resilient workforce operations.