2023 Gartner® Market Guide for Workforce Management Applications

This Market Guide can be used by leaders to identify suitable vendors of Workforce Management applications. Access it to discover: 

  • Deliver an improved employee experience to the hourly workforce by reconfiguring existing WFM solutions to incorporate more flexible workforce scheduling.
  • Why a shortage of workers and other market forces (e.g., supply chain interruptions and limited product availability) have prompted investment in advanced scheduling and planning functions to deploy workers effectively while also supporting flexible working patterns.
  • Recommendations and strategic planning assumptions from Gartner on WFM investments


According to this report: "By 2025, 80% of large enterprises with hourly workers will have invested in WFM to support the employee experience and/or digital workplace initiatives."  Gartner Market Guide for Workforce Management Applications

Gartner, Market Guide for Workforce Management Applications, 16 August 2023, By Sam Grinter, Ron Hanscome, Kelsie Marian, Ranadip Chandra, Josie Xing,
David Bobo.

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