Vabali Spa, one of the leading providers of wellness and spa services, is now using Quinyx’s automated workforce management solution. With implementation for around 800 staff members at its Berlin, Hamburg and Düsseldorf locations, the platform works behind the scenes to eliminate administrative hurdles. The aim of this digitalisation is clearly defined: modern technology is intended to significantly reduce teams' workload, so that guest service and an unforgettable wellness experience remain the focus.
The philosophy of peace – and where it reached its limits in the back office
Since the opening of its first location in 2014, Vabali Spa has been known for offering a unique Balinese-style world of well-being. The aim is to provide people with a place of peace and holistic wellbeing in an increasingly fast-paced world. Spacious sauna and pool areas, as well as thoughtfully designed relaxation rooms, help guests to recharge and unwind every day. This harmonious atmosphere can only be maintained if the behind-the-scenes processes also run smoothly and efficiently. First-class service, such as that provided at Vabali, stands or falls on the people who work there. If back-office scheduling is time-consuming and stressful, the well-being of the entire business suffers.
The system previously used for scheduling was increasingly reaching its limits in the face of growth and the need for cross-location coordination. The challenges included: a high level of manual effort in scheduling, a lack of transparency in recording working hours and overtime, and the complex coordination required among the three major sites in Berlin, Hamburg, and Düsseldorf. Another key requirement for the new system was integration with existing digital infrastructures – in particular, the booking system and the HR system Personio. Vabali Spa was therefore looking for a future-proof solution that would overcome these obstacles, allowing the company to refocus fully on what defines Vabali: its people.
Technology as an invisible enabler of first-class, premium service
By switching to Quinyx, Vabali Spa has taken a decisive step towards digitalisation. The decision was made to adopt a platform that reduces staff workload through automation, whilst being intuitive to use, for example, by providing automatic shift suggestions and taking availability and qualifications into account. As the teams now have to spend less time on administrative, time-consuming tasks, they can focus entirely on the guests. By automating shift planning, Vabali expects greater planning reliability and reduced administrative workload. This also applies to future locations: the solution is scalable and grows alongside the business.
Dirk Krieger, Managing Director of Vabali Spa and project manager, emphasises the importance of this change:
"Especially in a premium wellness facility, smooth operations behind the scenes are crucial to the guest experience. With Quinyx, we’re creating greater transparency, improving coordination between our locations, and easing the workload on our teams in their day-to-day work."
Erik Fjellborg, founder and CEO of Quinyx, is also delighted about the collaboration:
“It is a great honour for us to support such a renowned brand as Vabali Spa in its digital transformation. In the hospitality and wellness sector, employees are the foundation of the guest experience. When scheduling runs smoothly and the administrative burden is eased, satisfaction levels rise across the whole team. We are delighted to be working with Vabali to demonstrate how smart technology can make a tangible difference to the service experience.”
These modules are used
- Scheduling: Enables the creation of demand-driven schedules that take qualifications and availability into account, ensuring teams are optimally staffed, even during periods of high guest volume.
- Auto Assign: Shifts are automatically assigned to the appropriate staff members, minimising the planning workload in the back office.
- Messenger: Facilitates internal communication and enables direct exchanges within teams and across locations.
- Seamless integrations: Error-free HR processes through automated data exchange between shift planning and HR management, the booking system and payroll.
About Vabali Spa
Theune Spa Management GmbH & Co. KG is run by brothers Markus and Stephan Theune – both of whom have over 30 years’ experience in the development and operation of thermal baths and spa and wellness facilities. Vabali spa Berlin (since 2014) and Vabali spa Düsseldorf (since 2017) are already among the most popular wellness facilities in Germany. Every facility developed by Theune Spa Management has been a great success from the outset and is regarded as a national-renowned leisure venue. With the opening of the facility and hotel in Hamburg (2022), Theune Spa Management GmbH & Co. KG will create 250 jobs for the region. Theune Spa Management continues to focus consistently and successfully on growth. The company is currently planning an exclusive wellness oasis in the Munich area: Vabali spa Munich. Like Vabali spa Düsseldorf, it will be a place of relaxation set in untouched nature, where body, soul and mind can find respite.
More information: www.vabali.de
About Quinyx
Quinyx is a leading workforce management platform for frontline industries, trusted by organisations worldwide to manage compliance, scheduling, and employee engagement at scale. With AI-powered forecasting, automation, and mobile-first tools, Quinyx empowers businesses to simplify complex workforce needs across countries and regions. Customers include leading global brands such as McDonald’s, Deutsche Post, Rituals, and ISS, demonstrating our proven track record of supporting growth, reducing risk, and improving employee experience. Quinyx delivers better business outcomes and better work for millions of frontline employees worldwide.
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