The State of the
Deskless Workforce 2021

Over 10,000 workers listed their daily challenges to get the right to fair schedules, supporting managers and a healthy work-life.

2.7 billion is a big number

This number represents the deskless workforce and nearly 80% of the entire global workforce. It's made up of amazing people, who are the foundation of our society, like the healthcare worker who take care of our loved ones, the delivery driver making sure we get our latest online orders on time, the bartender serving us a drink after a long day, and the grocery store worker restocking the shelves.   

In The State of the Deskless Workforce 2021, we look into what these incredible workers need and want, and what their everyday challenges are. 

What we found out

According to our report this is the reality for deskless workers:

Go to work sick because they can't afford to take the time off

Don't feel appreciated at work.

Say their personal care time suffer due to their work schedule.

Have noticed understaffing issues.

Deskless Workers Still Suffering From a Lack of Scheduling Flexibility

Poor scheduling, inflexibility and low employee satisfaction are all contributing to making deskless workers underperform, less engaged, and feeling anxious.

These factors damage customer service and harm business success, our new study reveals. Read more here

Who did we ask?

The deskless workforce are often seen as hourly or shift employees. They don't always sit in front of a computer and can’t necessarily access their mobile phone.  

We asked 10,140 of them across ten countries and industries, such as hospitality, logistics, retail, and healthcare.

Download the report

Learn what over 10,000 deskless workers think about their work lives.