Stena Line is one of the world’s largest ferry operators with over 25,000 yearly sailings. It was founded in Sweden and employs over 5,000 people from 40 countries across Europe.
Offering affordable, seamless ferry transportation for all, Stena Line is committed to safety, reliability and a reduced environmental footprint.
Llinos Roberts, product lead, says: “Our relationship with Quinyx began around four years ago, as part of an overall company strategy to digitise paper-based systems and increase efficiency.
“We trialled it at our Holyhead site, and also in Sweden, before rolling it out across all ports and terminals operations. This encompasses between 1500-2000 staff at any one time; the UK is our biggest region, but it is also used by operational employees in Germany, Poland, Latvia, Sweden, The Netherlands and France.
“I’d estimate that there’s been an 80-85% reduction in time spent on paperwork for payroll, across ports and terminals, since using Quinyx. It saves us so much time.
“Previously, timesheets were processed manually. Liverpool have 100 employees, Holyhead have just short of 150, and that’s just two ports, so you can imagine how long it took to process for 20+ ports each month. Now, everything is automated though Quinyx, and we just run spot checks to ensure it’s all correct.
“Similarly, our annual leave process was literally filling out a form and putting it in a tray on someone’s desk; they’d pick out the form and say yes or no. Sometimes leave requests would go to an inbox instead, to try and minimise paper usage, but it still took time for someone to check the inbox and approve the leave.
“From an employee perspective, being able to submit leave requests via the Quinyx app is a big plus. Their shift patterns are ‘four on, four off’– they don’t want to wait until they’re back in work to apply for their leave on a piece of paper. They now think ‘I can just log in, apply for it and it’s done now – I don’t need to worry that someone else is going to get there before me’.
“Some of our PSOs (port service operatives) have worked for the company for a really long time – 20, 30 years. There was some initial resistance to ‘doing things differently’, as they saw it, by introducing Quinyx. ‘Why do you want me to change now?’
“The majority of people have a smartphone or device at home - they can choose to set push notifications on or off - and all employees have access to a desktop in the workplace. Once they saw the benefits of using Quinyx, they were won over. Now they see the benefit of it.
“Our managers and trainers use Qmail – trainers will use it to remind staff of upcoming training sessions, and send checklists of what they might need, which works well.
“And we’ve sent pulse surveys through the app to get quick feedback on various topics. One of the surveys I sent to managers was actually about Quinyx - I got some amazing feedback.
“From my perspective, I like that we know where to go if we have any questions about using Quinyx – there’s instant access to the support site if it’s a basic question, and we can speak to our account manager for anything else; the service experience we’ve had has been fantastic, can’t fault it. Overall, it’s been a positive improvement for the company.”