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2023 Gartner® Market Guide for Workforce Management Applications


A Must-Read Guide For Frontline Workforce Management

Workforce management applications can transform business and HR operations by supporting new ways of working. This guide provides strategic business leaders with an overview of the WFM marketplace to identify which vendors meet their specific use case and industry requirements. 

By 2025...

Gartner's prediction for global mid-market and large enterprise organizations...
Key takeaway

WFM Capabilities and Outcomes

New capabilities have emerged to transform employee experience and deliver operational efficiency:

  • Link investments in WFM to broader organizational initiatives by connecting the organization’s WFM strategy with HR technology, digital workplace and other critical application strategies.

  • Applying AI in WFM solutions for employees and managers adds significant business value to WFM. The move recasts WFM from simply a system of record and operation into a system of differentiation and transformation.

Key Takeaway

Overcome labor shortages and hiring slowdowns

Beat the "talent crunch" with advanced, automated scheduling and demand forecasting features. With the right WFM platform, organizations can reduce labor costs, increase productivity, maintain compliance, and enable flexible scheduling across multiple locations. 

  • Facilitate flexible scheduling to drive better employee experience for the hourly workforce.

  • Offer advanced scheduling solutions for workers who may not have ready access to corporate email accounts allowing for more intuitive and more efficient scheduling communications.

  • A shortage of workers and other market forces have prompted investment in advanced scheduling and planning functions to deploy workers effectively while also supporting flexible working patterns

Gartner® Market Guide for Workforce Management Applications

  • Get access to recommendations and key findings by Gartner®

  • Access a complete overview of different vendors in the market

  • Understand how WFM solutions can drive engagement and withstand the labor shortage

Gartner, Market Guide for Workforce Management Applications, 16 August 2023, By Sam Grinter, Ron Hanscome, Kelsie Marian, Ranadip Chandra, Josie Xing,
David Bobo.

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