Quinyx Success Plans

This document forms part of the agreement regarding Quinyx’s provision of its standard services (the “Agreement”) between Quinyx AB (“Quinyx”) and the customer entity identified in the Ordering Document (“Customer”). Any capitalised terms used but not defined herein shall have the meaning set out elsewhere in the Agreement.

Success Plans Quinyx generally provides support and other ancillary services for the Quinyx Service in accordance with the various “Success Plans” set out in the table below. The Ordering Document shall indicate which Success Plan that applies to Customer’s order. Each item in the Success Plan(s) below is provided in accordance with Quinyx’s standard procedures for such service, i.e., what is normally and generally included in Quinyx’s provision of such service.

Customer Representative Quinyx and Customer shall agree on (a) named contact person(s) from Customer who is/are solely entitled to report issues with the Quinyx Service to Quinyx’s support function. The number of contacts is determined by Customer's size, but typically a minimum of two contacts is recommended. The support contact person(s) must have undergone relevant training in relation to the Quinyx Service. In case of changes in contacts, Customer shall inform Quinyx in writing (through the Support Portal or as otherwise instructed by Quinyx). 

Published: 31 October 2022
Last revised: 29 March 2023