Zapp, the 24/7 convenience delivery app, is on a long term journey to build a new technology-enabled supply chain that can deliver 1000s of different products to 100s of millions of customers around the world faster and more sustainably than any other supply chain.
The company operates its own ‘Zappstores’, with each local store stocking 1,000s of products ready to be picked, packed and delivered to customers’ doorsteps. Since launching in late 2020, Zapp has quickly established itself as the leading premium digital-first convenience retailer in London, delivering the very best experience for customers.
As with any company, there are challenges that come with managing a workforce. For businesses like Zapp, not only do they need to ensure optimised staffing levels at all times, but they need to be compliant with regards to laws and regulation. This is why Zapp needed a suitable workforce management solution, which Quinyx was able to offer, all with an easy-to-use mobile app that allows employees to have greater visibility and control of their working schedules and minimise time spent on administration.
“Quinyx gives us the ability to manage our frontline workforce, with powerful AI, ensuring we have the right people in the right place at the right time to deliver a great experience for our customers,” said Joe Falter, COO and co-founder of Zapp. “In addition, because Quinyx has deep integrations with our existing tools, it is a solution that can scale alongside us as we evolve and continue to grow.”