The annual Frontline Hero Award 2023, by Quinyx is a global award for extraordinary accomplishments of frontline staff, shining the spotlight on the often-unsung employers behind successful businesses worldwide. The nominated heroes has also been recognized in media as the best frontline workers of the year!
The four winners of the Frontline Hero Award were chosen after being nominated by
their own colleagues for their achievements. And speak about nominations, these winners are famous for making their colleagues workdays brighter.
The 2023 Frontline Hero Award winners are:
1. Stephen Marotta, employed by J.Jill in the US
2. Paul Deeks, an engineer for Virgin Atlantic in the UK
3. Gwen Barrow, who works for Dutch clothing company Cotton Club
4. Joakim Anundsson, an employee for Swedish retailer Intersport,
More than 130 nominations from 10 countries, covering sectors including retail,
logistics and hospitality, were put forward for the awards, with each winning ‘Hero’
receiving a $500 voucher and an exclusive frontline hero kit in recognition of their contributions.
Erik Fjellborg, CEO and founder, Quinyx said: “With the Frontline Hero Award, we
wanted to recognise the everyday heroes who tirelessly deliver outstanding
service and make a huge difference in the workplace.
“We’re incredibly impressed by the hero nominations - they were all highly
praised by their colleagues for being supportive, going that extra mile to help co-
workers and customers, and generally helping to spread positivity all around.”
About the winners
Joakim Anundsson – Intersport, Sweden
Joakim’s colleagues said they wanted to nominate him “for a thousand different
reasons”. They said: “Joakim is like sunshine even on stressful days. He holds pep
talks to encourage and boost morale, creating a sense of harmony around him and keeping an eye out for all of us to make sure everyone’s doing well.
He comes up with little pranks and makes us laugh on a daily basis – we often ask
ourselves ‘what would we do without him?’”.
Gwen Barrow – Cotton Club, The Netherlands
Gwen was put forward for “always putting her team and customers before anyone else and being highly deserving of the spotlight”.
Paul Deeks – Virgin Atlantic, UK
Aircraft engineer Paul was described by colleagues as “100% a frontline hero” who
“freely passes on his knowledge and experience to others, increasing understanding for all”. Paul was recognised for taking on extra tasks within his department to enhance working conditions and processes for his team, including implementing a new radio system to improve internal communications.
It was noted that Paul is always a willing volunteer to help the company
support communities in need, and will lend a hand at short notice. Paul recently
volunteered to fly out to Tel Aviv with the aircraft to carry out essential
maintenance, ensuring Virgin flights could continue to operate and passengers
could return home before all international flights were halted.
Stephen Marotta - J. Jill, United States
Stephen was described as “a driving force” for the company’s customer service
experience. Highlighting Stephen’s “passion for consistently improving”, a colleague said: “Stephen understands the importance of customer first, for both internal and external customers. He is a superstar in communications!”
For more information on the Frontline Hero Award, visit the Quinyx website.
About us
Quinyx, a leader in workforce management solutions, elevates how frontline worker-reliant organizations optimize their businesses, manage their workforce, and engage their frontline employees. With an international footprint, Quinyx supports millions of users in an extensive range of clients such as Swarovski, Starbucks, Kendra Scott, Calvin Klein, Bath & Body Works, Rituals, Victoria's Secret, and Tory Burch.