Optimisation and staffing are only half the battle. To achieve peak operational results, you must provide teams with specific objectives the moment they clock in.
For many global organisations, there is a silent disconnect between planning (workforce management) and execution (task management). While headquarters invest heavily in optimising labour coverage, day-to-day execution on the floor is often managed through a mix of emails, paper checklists, and informal messaging tools. This is the "execution gap." And closing it isn't just about better management – it’s about better technology.
The high cost of "disconnected" work
When tasks live outside the schedule, friction is unavoidable. HQ's direction is interpreted differently across regions. Managers spend hours each week creating local checklists, manually following up, and trying to piece together what's been completed. And without a clear link between execution and outcomes, it’s difficult to improve what you can’t see.
According to Nucleus Research, retailers and operators relying on these fragmented tools face "slower execution, higher effort, and a weaker correlation between strategy and measurable results".
Enter the "Frontline Operating Layer"
Leading organisations are moving away from standalone to-do lists. They are adopting what analysts call a frontline operating layer—a system that connects corporate strategy directly to store-level execution.
Instead of static checklists, tasks become part of a dynamic workflow. They’re connected to specific roles, locations, and timeframes. When employees start a shift in the Quinyx app, they don’t just see when they’re working — they see what needs to be done.
The value of a unified view
Why does it matter if task management sits inside your WFM app? Because integration drives results.
According to Nucleus Research, when task platforms are delivered as unified frontline applications integrated with workforce management and POS the impact is measurable and significant:
- Projects take 20% to 50% less time to complete compared to manual processes.
- On-time completion rates increase by 48%, with some organisations reaching nearly 95% on critical initiatives.
- By reducing manual follow-ups and reporting, managers save 1 to 2 hours per week—time they can reinvest in coaching their teams.
How Quinyx bridges the gap
With the Quinyx Employee Hub, task management isn’t an add-on, it’s part of the daily rhythm. Employees use one app to manage their shifts, time, and daily tasks. Managers and HQ teams get real-time visibility into what’s happening on the floor, across locations. Automated prioritisation helps teams focus on what matters most, so critical work doesn’t get lost in the noise.
Summary
A schedule places your people, task management empowers them. By treating these two functions as one unified operational layer, you move from reactive coordination to repeatable, high-quality execution.
