Scheduling problems and how to solve them in different industries

Staff scheduling problems are universal. Whether you work in retail, healthcare, construction, or the hospitality industry, there are few things that ..

Staff scheduling problems are universal.

Whether you work in retail, healthcare, construction, or the hospitality industry, there are few things that cause so many headaches for so many managers.

Maintaining a functional and fair schedule that keeps everyone happy is a full time job in itself. More often than not, a staff manager will find themselves buried under piles of spreadsheets, timetables, calendars and employee leave forms.

It can take days, and sometimes weeks, to develop a good schedule. So when a scheduling error is made, or a last minute change comes into play, it can be incredibly frustrating as managers are forced to return to the drawing board.

But employee scheduling doesn’t need to be so complicated. In fact, the solution to most scheduling problems can be found in simple workforce management software. Scheduling software allows you to send digital schedules to employees, text them with updates, and make last minute changes when events take you by surprise – making it the perfect solution for businesses that need flexibility in their employee schedules.

Here are some of the most common scheduling problems that a scheduling tool can help with.


The nature of shift work is volatile. Employees will come and go, each of them bringing a new shift schedule and a list of days when they can and cannot work. Some workers like day shifts, others nightshifts. Some prefer weekend shifts, whilst others prefer weekdays. Juggling staff and their shifts can easily become one of the most time consuming tasks a business has to deal with. Find out more about how to improve employee engagement and retention here.


Everyone wants a little time off during the holidays. But when the holidays coincide with your busiest time of year, finding and organising replacement or temporary staff can be a nightmare. And once you’ve found them, you’ll have twice as many schedules to create


It’s best practice to give your staff at least 12 hours between shifts. Everyone needs a bit of a downtime, and getting enough rest can have huge implications on your employees’ morale and productivity. But when you’ve got last minute cancellations and staff working overtime, making sure you abide by these standards can become increasingly difficult.


Working out how many employees you need at the start of shift can be hard enough, but when you find yourself unexpectedly inundated with customers in your shop or calling in with bookings, it quickly becomes impossible. Busy periods like this can be the most lucrative for your employees, so while you need to source enough employees to manage demand, you also need to find ways for everyone to have the same opportunities. 


No matter how dedicated your employees are, every now and then real life will get in the way of work. Illnesses, car breakdowns, sick children and other unexpected events can stop your staff from turning up without notice. Some employees might arrange for someone else to work their shift, but more often than not, they’ll simply not show up.

Asking other employees to cover the shift leads to a host of other complications too, involving overtime and shift changes that need to be communicated with other members of staff.

The solution? Scheduling software that lets you create, alter and publish schedules at the click of a button.

Say goodbye to the excel spreadsheet. We have created workforce management software that saves you the headache of scheduling – so you can start concentrating on the things within your business that really matter.

Quinyx has been recognised in Gartner’s 2019 Market Guide for Retail Workforce Management Applications and the 2019 Market Guide for Workforce Management Applications.

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