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The impact of Quinyx at Benugo

A 35% reduction on the time spent working on schedules, a 50% fall in the time taken by speaking with staff about their rotas and a 100% improvement ..

A 35% reduction on the time spent working on schedules, a 50% fall in the time taken by speaking with staff about their rotas and a 100% improvement in communication.


These are the three biggest areas of impact restaurant chain, Benugo, have seen since they began using Quinyx. With 110 sites and a workforce of 2,700 employees, Benugo are a fast growing company, operating in a wide range of locations including high streets, museums, parks and performing arts centres.

And with a turnover of more than £100 million, they were looking for a solution to help them easily control labour costs and manage their data in a more accurate and efficient manner to allow them to respond more rapidly to trends.

Mark Robertson, Head of IT at Benugo, explains: “Around about 2 years ago we started doing an evaluation of the suppliers who were out there, we ran a trial with three providers, including Quinyx. We needed something to suit our business needs and to stop us creating 100 different schedules on 100 different spreadsheets.

“Technology has come on leaps and bound, we now have a lot of tools that make life easy and this is what we were looking for, not just for our employees but for our central management team as well. Being easy to use, and having the ability to save us time, was the priority alongside finding a solution that fits our business.”

As well as these primary factors, Benugo were also looking for a solution rich with functionality and with the ability to interface with their existing systems. After running pilots on different sites with different solutions, analysing the results and visiting with their potential providers, Benugo made the decision to partner with Quinyx.

Mark says: “We knew the partnership we wanted to get into wasn’t just about the performance or the end product, it’s a relationship as well. You’ve got to be happy in the dialogue you have with the supplier, that’s how we decided Quinyx were the guys for us.”

While delighted with the impact Quinyx has had on the business, Mark stressed the importance of having good change management, to accept there will be a transition period and not to expect results overnight when implementing a new solution. The relationship between Quinyx and Benugo continues to develop, however, there have already been some powerful results.

Mark adds: “As well as reducing time managers spend scheduling, the big factor in the business is that, our staff are able to access their rotas, review shifts, manage their admin and communicate with their manager through the Quinyx app. This has saved us a huge amount of time.

“We know labour retention is one of the biggest challenges in the hospitality industry and that there’s a high staff turnover rate. If we can give our staff tools, like Quinyx, to make their lives easier, then we’re sure they’ll stay much longer with us.”

You can watch the full webinar we recently held with Mark below...

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