Elkjøp Nordic, part of the Dixons Carphone group, is the largest Consumer Electronic Retailer in the Nordic countries. With more than 400 stores across Finland, Denmark, Norway and Sweden, they need an effective workforce management system, which is why they have chosen to implement Quinyx. Everyone, from managers to employees is using Quinyx and the preliminary results are promising.
As a large, international organization, Elkjøp Nordic have stringent processes when it comes to implementing new systems. They have been working closely with Quinyx throughout the process, to map out the impact of a new workforce management solution on their teams and operations.
"The people at Quinyx have been very supportive and helpful throughout the project from the planning phase to the actual implementation. Every time we've had an issue with anything, they've been there to support us and have solved it quickly," Morten Kirk Schwartzmann, the Nordic Productivity Manager of Elkjøp explains.
Forecasting and AI to enhance workforce management
One of the daily challenges for Elkøp Nordics is the need to have the right amount of staff at the right time, to ensure their excellent level of customer service.
"We aim to be as efficient as possible, but what we want even more is for our employees to be happy at work. With the Quinyx mobile app, they can have a more efficient workday and spend more time with the customers. Furthermore, the artificial intelligence built within the system and the forecasting functions allow us to know exactly when and where people are needed," Schwartzmann explains.
The app can be used to check your own work schedule as well as your co-workers' shifts. As the app has a chat function, employees can change their shifts independently , directly within the app. This is especially important for Nghia Phan who works as the department manager of Elkjøp Ullevål.
"Every employee knows how to use it. As they can also communicate with each other in the app itself, they can change shifts there independently if needed," Phan explains.
Stein Roald Allsted, a sales person, has similar thoughts about Quinyx.
"With the app, I can plan my days better, both at work and at home. It makes my life easier. I can see when I have shifts or time off and I can even see my co-workers' shifts. The communication among us employees is really, really good now," he states.
Morten Schwartzmann believes that a happy workforce will lead to better overall results. As they've just recently implemented Quinyx in all the countries they operate in, he's eagerly waiting to see the long-term outcomes.
"We expect this cooperation to reduce the active time spent on scheduling, staffing and monitoring by our managers. So far, our expectations with Quinyx have been met," Schwartzmann concludes.
Elkjøp is the largest consumer electronics retailer in the Nordic countries, with over 410 stores (including franchises) across six countries and approx. 11,000 employees. The company is owned by British group Dixons Carphone PLC.