28.10.2019
Our newest research, covered by Chris Westfall in Forbes after an interview with Quinyx's CEO Erik Fjellborg, shares what employees really want.
The United States economy is on the verge of a major shift in employee expectations. Companies focused on the future of work are weighing in on a new survey that shares what employees really want - and it’s not just a paycheck. Savvy leaders know that increased job satisfaction is the easiest way to fight turnover, disengagement and frustration. And now, new information is emerging around the number one way that companies - and company executives - can drive greater productivity, satisfaction and engagement. New research from Quinyx points to emerging trends for all employers - especially those who rely on the deskless workforce.
Deskless Workforce
Today, 80% of the global workforce is deskless. Employees in industries such as retail, hospitals, healthcare facilities, hospitality, logistics companies, warehouses - places where work doesn’t take place at a desk.
For some companies, like Walmart, robots are providing retail alternatives - but primarily around stocking, inventory and other mundane tasks. As of this writing, there’s still no substitute for human interaction, particularly when it comes to customer-facing positions.
Globally, the top eight industries employee nearly 3 billion deskless workers. Looking at the retail market segment, one of the larger contributors to the U.S. economy, there are trends that are challenging business success and further driving the need for engaged and productive frontline deskless employees.
That’s according to Quinyx founder and CEO, Erik Fjellborg - an internationally-recognized expert in workforce management automation.
Nearly 60% of today’s workforce believes that having flexibility is a right, not a benefit. That number jumps north of 70% for Gen-Z and Millennials. A more flexible work schedule makes people more productive, according to 85% of workers surveyed. And 92% of employees appreciate having flexibility within their schedule.