2024 Gartner® Market Guide for Workforce Management Applications
2024 Gartner® Market Guide for Workforce Management Applications
- Get access to recommendations and key findings by Gartner®
- Access a complete overview of different vendors in the market
- Understand how WFM applications can enhance operational efficiency and transform frontline workers’ experience
The latest WFM trends
Workforce management applications can transform business and HR operations drastically, by supporting operational efficiency and an improved employee experience. This guide provides strategic business leaders with the latest WFM market trends and insights as well as an overview of WFM marketplace vendors.
By 2030...
Gartner predicts AI-enabled skills management will be a core capability of WFM and used daily for managing how hourly paid workers are deployed.
AI for WFM efficiency
- Workforce management applications increasingly have been incorporating AI to help HR organizations improve operational efficiency and reduce administrative overhead.
- AI-enabled skills management can transform how employees are scheduled for work by aligning talent to work based on skills matching.

A great employee experience is crucial
Organizations leverage WFM applications to improve employee experience through features such as flexible scheduling, conversational interfaces, corporate communications and employee sentiment capture.

Gartner, Market Guide for Workforce Management Applications, 1 August 2024, by analysts: Josie Xing, Sam Grinter, Ron Hanscome, Kelsie Marian, Ranadip Chandra, David Bobo, Anand Chouksey
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