January 2021 - Global payments and money exchange fintech Revolut have chosen Quinyx for their Workforce Management and Workforce Optimization.
Through this collaboration, Revolut will optimize their schedules and cut down on admin time, thanks to Quinyx’s advanced Workforce Management and AI Workforce Optimization solution.
Why Revolut Chose Quinyx
Revolut was looking for a new solution offering a mobile-first, highly flexible and configurable tool. Quinyx was selected as the Workforce Management (WFM) solution for Revolut, as its ease-of-use and configurability made it suitable both for Revolut’s support division and as a global absence management tool. Moreover, Quinyx’s industry leading AI and optimization capabilities, together with its adaptability to comply with local regulations in multiple countries, suited Revolut’s world-wide presence and ambitions.
How Revolut will use Quinyx
Quinyx will be deployed internationally, supporting circa 2,000 support agents who will use the full WFM and AI Workforce Optimization functionalities. Revolut will also use Quinyx on a global basis for all of its employees' absence management.
Revolut will use Quinyx’s Core modules for Scheduling, Time & Attendance, and Communication & Mobile, and the product will also include AI modules for Workforce Optimization (i.e. auto scheduling and assigning).
Revolut’s fast-growing support teams will benefit from industry-leading AI-driven forecasting and auto-scheduling capabilities. They will be able to manage their shifts and absences, communicate in real time and engage directly within the Quinyx App.
What Revolut want to achieve with Quinyx
“As a fast growing business, it is crucial for us to have the right solution to manage and optimize our workforce. We chose Quinyx as it is easy to use both for employees and managers, and it has the flexibility and scalability we need. Our aim is to reduce the time spent on scheduling and absence management by 50% whilst operating in the most efficient way possible. We are confident that Quinyx’s AI solution will help us achieve this.”
Daniel McChane, Global Head of Shared Services at Revolut
The goal for this hyper growth company is to optimize their schedules, cut down on admin time and improve the overall efficiency of the workforce through automatic scheduling.
This will be achieved, typically, via employee self-service with Time & Attendance and Absence Management. Automated processes will reduce the amount of manual admin work and improve the way they manage their employees’ leave from work as well as their schedules.
Quinyx’s AI algorithms generate optimal schedules with improved forecasting accuracy, resulting in cost efficiency. Detailed reporting and analytics will be included to promote a centralized approach and offer organization-wide visibility.
A smooth onboarding project
The implementation project is already in progress, and will be run remotely with a central project team in the UK with support from local project teams. The rollout will initially support 3,000 employees across all of Revolut’s global entities.
The second phase of the project will be to scale across all territories in order to support the company’s rapid expansion.
“We have started the rollout and the Quinyx Onboarding team has made the whole process straightforward and simple.”
Adriana Restrepo, Head of People Core Office at Revolut
Erik Fjellborg, CEO and Founder of Quinyx, said:
“Working with Revolut is fantastic. They are a major fintech, looking to support their fast growth with optimized WFM. We are thrilled that they have chosen Quinyx to fulfil their ambitious objectives and very much look forward to helping them on their journey.We are delighted to meet the needs of this hyper growth company, and warmly welcome Revolut to the Quinyx family!”
We are building the world’s first truly global financial superapp. In 2015, Revolut launched in the UK offering money transfer and exchange. Today, over 13 million customers around the world use dozens of Revolut’s innovative products to make more than 100 million transactions a month.
Across our personal and business accounts, we help customers improve their financial health, give them more control, and connect people seamlessly across the world. For more information, visit www.revolut.com.
2020 Updates and key stats
- Expanded to the US: Bringing Revolut closer to becoming the world’s first truly global bank
- Series D fundraising - $580m raised in total
- 13M+ Personal customers and 500k+ business customers
- 35+ Countries supported with 30+ in-app currencies
Quinyx is a leading workforce management solution providing technology that simplifies scheduling, time reporting, communication, task management, budgeting and forecasting, thanks to AI-driven scheduling automation. Through advanced and flexible features, Quinyx helps more than 850 companies around the world improve efficiency, engage employees, comply with regulations and reduce labor costs.
Quinyx has offices in the UK, US, Sweden, Germany, Finland, Norway, Denmark, the Netherlands and Australia. Its software has also been implemented globally in markets and regions such as Europe, North America, China, Japan and Korea. Clients include McDonald’s, Starbucks, Domino’s, Oatly, Well Pharmacy, Rituals, Swarovski, DHL, Wolt, Elkjøp, Clas Ohlson, Benugo, Kal Tire and IHG.
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