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The WFM Show

In our webinar and podcast series, we meet the most inspiring and thought-provoking experts in employee engagement and workforce management.
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Featured episodes

Rethinking the Way Forward

Retail Operational Agility 

In this episode of The WFM Show, we’ll be sitting down with Tristan Rogers, founder and CEO of Concrete (acquired by Quinyx), and Ann-Marie Clendenin, former VP of Operations for Bed Bath & Beyond and Kate Spade. 

We'll discuss frontline employee retention, how to turn your retail associates into brand ambassadors, and how to drive greater operational agility. Plus, which areas you may be overlooking the value your employees bring to the table—and how using the right tech can increase employee engagement and retention. 

Watch or listen now! 

Born to Influence

How Aesthetic Intelligence can transform your business and customer experience with Pauline Brown

As the former chairman of LVMH (Louis Vuitton, Moët, Hennessy) North America, Pauline has led some of the world’s most influential brands in sectors ranging from fashion and fragrances, to fine wine.

In this episode of The WFM Show, she will teach us a different type of AI, Aesthetic Intelligence, and how to translate it to your business, workforce, and ultimately create higher customer loyalty. 

Watch or listen now!  

Workforce Trends and Predictions 2022 by Forrester

According to Forrester.com, "Organizations are dealing with shifting business priorities and evolving customer expectations".

In this special edition of the WFM Show, Betsy Summers, Principal Analyst on the Future of Work at Forester will discuss what those shifts are, as she breaks down the top upcoming workforce and WFM trends for us.  

Watch or listen now!  

Special edition

Insights from the Gartner® Market Guide for Workforce Management Applications

According to Gartner, "Workforce management applications can transform business and HR operations by supporting new ways of working. However, the market remains fragmented by industry-, use-case- and country-specific requirements. This Market Guide will help application leaders to identify suitable vendors."

In this edition of the WFM Show, our experts will discuss the insights from the Gartner® Market Guide for Workforce Management Applications. 

Watch or listen now!

 

Listen to the Podcast

Maybe you prefer to listen to the interviews via our podcast. The WFM Show is available in the main podcast apps, such as Apple Podcast and Spotify.

 

 
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Born to Connect

How a customer-centric strategy creates a better business with Marie Robinson

In our 6th episode, Marie Robinson, EVP & Chief Supply Chain Officer at Sysco (the world's largest broadline food distributor!), gives us the lowdown on how Sysco switched to a customer-centric strategy by improving their driver’s work conditions and skills.

Marie has a proven track record of success - with former roles including Chief Operations and Transformation Officer of Capri Holding Limited (the parent company of Michael Kors, Versace, and Jimmy Choo). Ready to get inspired?

Watch or listen now!

Born to Transform

How to successfully manage your deskless workforce with Anna Cau

Meet Anna Cau, tech enthusiast and VP People for Ericsson's factories globally, and former Head of HR, Sales Operations at H&M.

Anna knows all there is to know about how to successfully manage a LARGE deskless workforce, and during the episode, she'll tell you all about it! She will walk you through the steps on how to efficiently lead your team by using the latest technology. You don't want to miss this!

Listen now! 

Born to Hustle

How Nike puts the Deskless Workforce at the forefront of retail success with Shenin Lebrun  

Meet Shenin, Marketplace Development Director EMEA at Nike and founder of Hustle & Heart Consultancy.

During this episode, Shenin shares personal success stories of her 17 year career at Nike. She also dives into the role of the workforce in Nike's innovative consumer journey and how she gets things done (and succeeds!) no matter what she’s working on.

Watch or listen now!

Born to Thrive

How to succeed through challenging times with Jim Donald 

Meet Jim, Former CEO of Starbucks, Extended Stay America, Albertsons. Jim will share key leadership components from his personal playbook that led him to legendary success.

The episode will discuss how to build a sustainable workforce that builds strong disrupters; Embracing technology disruption to fuel workforce and customer loyalty; Fostering innovation and creativity through employee empowerment.

Watch or listen now!

Born to Win

Leadership insights from Formula 1 with Mark Gallagher

Meet Mark, Formula 1 Expert & Leading Business Analyst. Mark tells us how to engage, motivate and supercharge your team and how to get the edge over your competitors and win the race.

We also learn how to deliver a winning product by working with a holistic view, aligning all components within the organisation and how to sell a vision through efficient leadership.

Watch or listen now!

Born to lead

How to improve operational efficiency with Gisel Ruiz

Meet Gisel, former COO of Walmart. She's a globally-minded executive with extensive experience across C-suite roles in Operations and Human Resources for Fortune 1 company and the world's largest retailer, Walmart Inc.

Gisel will give you insights on how to lead a workforce transformation and how you can improve operational efficiency, employee and customer satisfaction.

Watch or listen now!

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