Global restaurant chain serves up recipe for success
Vapiano has become famous for their clever queue system, where guests can order directly without having to wait as long for their food orders. Vapiano stand for a future-oriented serving concept that they call "fresh casual dining". The concept has become so popular that the franchise chain already has nine restaurants in Sweden and is in countries across the globe. Therefore, it was natural for Vapiano to tackle their own scheduling in an equally clever way. The choice fell on Quinyx - and the result has been more than successful.
Vapiano quickly appointed a number of representatives responsible for the implementation project in 2010. The representatives, also called superusers, were helped by Quinyx’ appointed project teams, as well as Quinyx Academy to learn the system. Following this, the system was gradually introduced to one restaurant at the time.
Once the first restaurant was in place, the system spread to the other units. Vapiano also integrated the MS POS back office system and Hogia payroll system with Quinyx.