McDonald's Sweden has already streamlined scheduling, freed up time and created greater flexibility for employees using the Quinyx workforce management platform. Now they're taking the next step in modernising their operations – with the goal of strengthening their people and results through Quinyx's AI solutions for automated scheduling and labour optimisation.
For McDonald's, success starts with people. Around 10,000 employees support customers across 200 of their Swedish restaurants each day. Delivering the best experience requires a balance between business needs and employees’ needs – a balance they've long prioritised through thoughtful leadership, strong systems and modern ways of working.
"Quinyx has been an important partner on our digital journey, with good communication and responsiveness," says Linnea Moberg, HR Project Consultant at McDonald's.
McDonald's is part of Quinyx history
McDonald's Sweden began organising their staff schedules via computer in the 2000s. Managers needed to be on-site to build them, making the process time-consuming, interruption-prone, and difficult to gain an overview of team availability or shift requests. But this was the challenge that sparked the idea for Quinyx.
When Quinyx founder Erik Fjellborg was eighteen years old and working a summer job at McDonald’s in Sweden, he saw how much time was spent piecing together schedules. He built a web-based tool that allowed employees to log in, view their shifts and make digital changes.
"McDonald's saw the potential and became Quinyx's very first customer," says Erik Fjellborg, CEO of Quinyx.
Thanks to Quinyx’s cloud-based solution, managers gained more freedom and less stress with the ability to create schedules remotely. Likewise, employees could share their availability, removing a major barrier to better work–life balance.
Almost twenty years later, the partnership is still strong. The Quinyx platform is used daily by employees, restaurant managers and head office for effortless overview, coordination and secure planning. For new employees, the app has become the go-to starting point, giving them an easy pathway to other systems.
“The app is the most user-friendly platform our employees encounter, and it shows in the numbers: 99 per cent are active every week and 93 per cent log in daily,” says Linnea Moberg at McDonald's Sweden.
A smarter way to schedule
Quinyx and McDonald's Sweden are now taking the next step in their joint journey. In autumn 2025, they began rolling out Quinyx AI for automatic scheduling and assignment. The goal is to streamline the process of creating legally compliant schedules.
This will clear up time for restaurant managers, who, instead of sitting in front of a screen, can be out on the restaurant floor, coaching their teams and developing employee skills. By optimising staffing according to sales data, the risk of both under- and overstaffing is reduced, strengthening efficiency and engagement.
“AI helps us anticipate needs and create schedules that are compliant, efficient and aligned with employee availability,” says Linnea Moberg.
Better balance between employees’ lives and business needs
For McDonald’s Sweden, the AI initiative creates more sustainable schedules that strengthen engagement and well-being. Time previously spent on manual scheduling is freed up to support employee development and enhance customer experience.
“We are a modern employer and see AI as an opportunity for an even better balance between employees’ lives and business needs,” says Linnea Moberg.
The rollout of the new features began in autumn 2025, following positive feedback from the Operations Team after initial trials. By putting people at the core, Quinyx AI makes it easier to do the right thing.
“I am proud that Quinyx continues to be a valued partner of McDonald’s. Now we are helping them further optimise how they plan and schedule their teams,” says Erik Fjellborg, CEO of Quinyx.
Want to see Quinyx in action? View our guided product tour here.