Quinyx recognised in Gartner® Hype Cycle™ for Workforce Transformation 2025
Explore the latest Gartner insights into how next-generation workforce management, AI, and skills-driven scheduling and more are reshaping hourly and frontline work – and what this means for organisations preparing for the future of work.
What you’ll learn
Our key takeaways from the Gartner Hype Cycle for Transformation
- How next-generation WFM drives workforce effectiveness, resilience, and productivity
- The role of AI-enabled scheduling, skills management, and automation in frontline operations
- The structural challenges preventing WFM from delivering real transformation
- Where WFM sits on the maturity curve, and what “early mainstream” adoption looks like in practice
Where next-generation WFM fits
Where next-generation WFM fits
In the Gartner Hype Cycle for Workforce Transformation, next-generation WFM is positioned as an early mainstream innovation with a high benefit rating and business impact being driven by
- Increasingly stringent labor regulations are driving organizations to adopt advanced WFM solutions to ensure compliance and security.
- WFM is adapted to be fit for purpose in the context of skills shortages for frontline workers.
- The rapid evolution of technology, such as AI, is pushing organizations to upgrade their WFM systems to leverage these technology advancements for better efficiency and decision making.
According to Gartner's Hype Cycle for Workforce Transformation:
- Maturity: Early mainstream
- Benefit rating: High
- Market penetration: 20-50%of target audience
Key workforce management challenges highlighted by Gartner
The Gartner Hype Cycle outlines why traditional WFM often fails to deliver meaningful transformation, and the obstacles organisations must overcome to realise workforce value:
- Consideration of WFM as merely a system of administration rather than a system for transformation is a continued obstacle to further growth and realization of next- gen capabilities.
- Employees and managers may resist adopting new WFM systems due to comfort with existing processes or fear of increased monitoring.
- The global market for WFM is fragmented, making it challenging to consolidate WFM applications with the wider HR application ecosystem. This can cause tension when HR technology leaders attempt to consolidate HR applications
- A lack of clear ownership often stalls investment, with ownership often spread across HR, IT, operations, and even finance.
Why this matters?
Workforce management is shifting from a back-office system of record to a strategic capability that directly impacts efficiency, compliance, and employee experience.
In its Hype Cycle, Gartner positions next-generation WFM as a high benefit rating. Yet many organisations struggle to unlock their full value due to legacy approaches, fragmented systems, and low adoption.
