Parques Reunidos / Palace Entertainment leverages digital transformation with Quinyx’s latest technology

February 2021 - Quinyx announced today that Parques Reunidos, one of the world's leading leisure park operators, has chosen Quinyx as its Artificial Intelligence (AI)-powered Workforce Management solution provider.
by Laurie Pace
 | 
18.02.2021

February 2021 - Quinyx announced today that Parques Reunidos, one of the world's leading leisure park operators, has chosen Quinyx as its Artificial Intelligence (AI)-powered Workforce Management solution provider.

Parques Reunidos is headquartered in Madrid, Spain with its American subsidiary, Palace Entertainment, headquartered in Pittsburgh, PA. Parques Reunidos operates a diverse portfolio of more than 60 different assets (theme parks, zoos, aquariums and water parks), spread across North America, Europe, the Middle East, and Australia. Including Miami Seaquarium, Raging Waters, Warner Beach, Sea Life Park, Nickelodeon Adventure, and more. During its peak season, Parques Reunidos employs more than 10,000 staff members. Starting in March, employees operating rides, serving food, caring for animals and doing all the other things that make Parques Reunidos’ locations come to life will receive their schedules through Quinyx.

Parques Reunidos will benefit from Quinyx’s full AI-powered Workforce Management offering. Workforce Management drives improvements in customer service thanks to the seamless integration of these key functions: Labor Optimization, Scheduling, Time & Attendance and Engagement.

With better attention to these key pieces of the productivity puzzle, Parques Reunidos staff will benefit from seamless communications with the company, better engagement, simplified shift processes and an improved employee experience.

Quinyx’s AI functionality will factor in scheduling variables, such as weather forecasts, events and historical data to help Parques Reunidos streamline and optimize their Workforce Management approach globally and create better schedules across all their parks.

In the wake of the global pandemic, Parques Reunidos recognized the opportunity to improve their operations. In addition to the company’s existing focus on providing safe and fun experiences, new requirements to comply with varying regulations in each of Parques Reunidos’ unique markets remain focal points in the mission to best protect staff, guests, suppliers and partners from COVID-19. Quinyx’s AI-powered workforce management software will provide the solutions they need to meet these challenges head on.

"Ensuring Parques Reunidos leverages digital transformation with the latest technology to achieve our goals is vital,” said Óscar García Oltra, Chief Digital Officer at Parques Reunidos. “Quinyx brings us a cutting-edge solution that will ensure we schedule, forecast, plan and engage with our global workforce in ways that benefit our consumers and visitors"

Quinyx’s Co-founder and CRO Andreas Sjolund added, "We cannot wait to begin partnering with Parques Reunidos as they seek to bring excellence to their operations. Quinyx will get the full spectrum of their labor scheduling needs coordinated and deliver very significant improvements to their international workforce whether located in North America, Europe, the Middle East or Australia."

 

About Parques Reunidos

Parques Reunidos is one of the world's leading leisure park operators. The company portfolio comprises over 60 assets (theme parks, zoos, aquariums, water parks and other attractions). Parques Reunidos is present in 12 countries in the Americas, Europe, Middle East and Australia, receiving approximately 20 million visitors per year. For more information regarding Parques Reunidos, visit: www.parquesreunidos.com. For more information regarding Palace Entertainment, visit: www.palaceentertainment.com/ 


Contact

For media enquiries please contact:

Laurie Pace 
Director of Marketing North America, Global PR and Analyst Relations 

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